FAQ.

Who we are

We are a little manufature based in Germany. We producde high quality baby accessoires made by hand. 

 

Adress

myBabyloon - Wagenbauerstraße 8 - 81677 Munich - Germany

Payment

All the payments are through Pay Pal or bank transfer. For any additional please feel free to contact us any time via mail and we will get back to you as soon as possible.

Paypal: sales@mybabyloon.com

Bank transfer: Commerzbank - IBAN DE45 7004 0048 0407 3326 00  - BIC COBADEFFXXX

Please do not forget to add the invoice number to every money transfer.

 

Shipping

All our products are made to order. Please allow up to 15 days for shipping. For sure we try to ship as soon as possible.

We ship worldwide via DHL. If your country is not listed please e-mail us.

If for any reason you wish to cancel your order please email us as soon as possible.

The shipping costs are for Germany 5 Euro, EU 12 Euro, Worldwide 25 Euro

 

Returns

If you wish to return any of your items you have ordered please notify us via e-mail. All returned items must be new and unused, with no damage and in the original packaing.Our policy lasts 14 days. If 14 days by since your purchase, unfortunately we cannot offer you a refund or exchange. For more information please take a look at the refund policy (below).
 

Refund Policy

Personalised items are non-returnable also products which are special crafted for you. Refunds (if applicable) - once we received your items we will inspect and the credit will automatically be applied to the original method of payment with a certain amount of days. Sale items will not be refunded. Exchanges - we only replace items if they are defective or damaged. If you need to exchange send an e-mail to contact@myBabyloon.com and send the item to the myBabyloon adress. Shipping - to return any of your products please send it to our adress. You will responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund the cost of return shipping will be deducted from your refund. Please use a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned items. 

Wholesale

For Wholesale please email us to contact@myBabyloon.com or fill out the order form

 

Social Media

You can find us on Instagram and Facebook. 

https://www.instagram.com/mybabyloon

 

https://www.facebook.com/myBabyloon